Combining Digital Technology with Analogue Managerial Expertise
Delivering an Exemplary Repair and Maintenance Service
With the introduction of digital technology, ‘SMART’ software has made a tremendous and welcome difference to the way companies operate and manage their resources. It has however encouraged many to recklessly restructure and streamline their management teams, believing that the new systems and the process and resource management they allow, will now do the job instead.
Unfortunately, although Smart software is indeed a significant ‘game changer’, it isn’t actually ‘smart’, just as Artificial Intelligence isn’t actually intelligent, well not yet anyway, and some are now experiencing the downside of that.
Having knowledgeable, experienced people supporting your team, the ones that can get the most benefit from the new technologies, is now more important than ever, and that’s where Sentinel can help.
I and my associates have considerable experience of delivering efficient, value for money housing property services, whether via in-house DLO or outsourced contractors. We can assist with your digital implementation, or help to fine tune an existing system to better align with your needs.
We can streamline your processes and procedures, ensuring you have ‘all your operational ducks in a row’, can advise you on stock condition management, on sustainability, on compliance and assurance, on contract procurement and, most importantly, on productive operative management.
Suitably empowered and enabled we guarantee success, and are always happy to be paid accordingly, i.e. on a results dependent basis, either on day rates outside of IR35, or via a fixed contract price linked to a deposit, and then stage payments as part of an agreed outcome or outcomes.
WE HAVE A PERFORMACE PROGRAMME TO SUIT THE SIZE OF YOUR OPERATION AND TO MEET YOUR BUDGET I.E. 6, 13 OR 26 WEEKS.
A typical 13 week programme cost example would be £36,000 + vat, comprised of 6+ weeks full time assessment, programme preparation, and implementation planning at £24,000 + VAT, then an additional 6+ weeks part time ad hoc support at £12,000 + vat.
An in-depth benchmarking review, comprising a detailed analysis and cost comparison report on what you are actually paying per visit, per repair, per void, per refurbishment, per gas safety check etc., and evidencing the savings you could make, based on current market prices and accepted resource and process best practice.
A costed ‘as is’ team structure, complete with process maps and existing resources, alongside a proposed and efficient ‘to be’ alternative.
A review of your existing digital management tools and software, along with suggestions, if necessary, as to how to improve and maximise their effectiveness.
A detailed change programme, agreed with you and your team, covering every aspect of the transformation from inception to completion.
Ongoing monitoring, measuring and practical advice during the change programme roll-out, and particularly those first crucial few weeks.
13 wks planning, preparing & quick wins + 13 wks programme roll-out.
Initial Audit & Cost Comparison - approximately 4 to 6 weeks.
Change Programme Preparation - approximately 6 to 8 weeks.
Ongoing Roll-Out Assistance - 3 months ad hoc, reducing.
The length and degree of involvement will be dependent on the size of the organisation, the number of operatives and staff, and the types of work, i.e. responsive repairs, planned works, voids, stock condition, gas safety checks, etc, etc.
